Privacy Policy for ggaming

This Privacy Policy ("Policy") describes how ggaming ("the Platform," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "the Player," or "the User") who access or use the ggaming website at ggaming.app and all associated services, games, and features.

ggaming is committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an account on ggaming or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside ggaming's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the ggaming platform.

ggaming collects the following categories of personal data from players. We collect only what is necessary for the purposes described in this Policy.

ggaming collects personal data through the following channels and methods:

• Direct Registration: When you create a ggaming account, you provide your name, date of birth, email address, mobile number, and residential address directly through the registration form.
• KYC Submission: When you submit identity documents for verification — either during registration or when requested by our compliance team — we collect the personal data contained in those documents.
• Deposits and Withdrawals: When you make a deposit or request a withdrawal, we collect the payment method details necessary to process the transaction (e.g., your GCash-registered name and account reference).
• Platform Activity: As you use the ggaming platform — browsing games, placing bets, claiming bonuses — our systems automatically record transaction data, game session data, and usage data.
• Cookies and Tracking Technologies: ggaming uses cookies and similar technologies to collect technical data and usage data. See Section 7 for full details on our cookie practices.
• Customer Support: When you contact ggaming's support team via live chat or email, we collect and retain the content of those communications, including any personal data you share in the course of seeking assistance.
• Third-Party Verification Services: ggaming may use third-party KYC and identity verification providers to assist in verifying the documents you submit. These providers process your data on our behalf under strict data processing agreements.

ggaming uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and manage your ggaming player account, including processing your registration, verifying your login credentials, and managing your account settings and preferences.
• Identity Verification (KYC): To verify your identity and age in compliance with Philippine gaming regulations and anti-money laundering (AML) requirements. This includes confirming that you are at least 21 years of age as required under applicable Philippine law.
• Transaction Processing: To process your deposits, withdrawals, and any other financial transactions on the ggaming platform, including communicating with your chosen payment provider (GCash, PayMaya, BPI, BDO, or Metrobank).
• Regulatory Compliance: To comply with our legal obligations under Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any other applicable laws and regulations. This includes reporting obligations to PAGCOR and other regulatory bodies.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited activities on the ggaming platform.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through ggaming's live chat and email support channels.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the features, performance, and user experience of the ggaming platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about ggaming — but only if you have opted in to receive such communications. You can opt out at any time.
• Legal Claims: To establish, exercise, or defend legal claims in the event of a dispute between you and ggaming.

Under the Philippine Data Privacy Act of 2012, ggaming processes your personal data on the following legal bases:

Where ggaming relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ggaming may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals. These providers receive only the transaction data necessary to complete the payment.
• KYC and Identity Verification Providers: Third-party services that assist ggaming in verifying the identity documents you submit. These providers act as data processors under written agreements that require them to protect your data and use it only for verification purposes.
• Regulatory Authorities: PAGCOR (Philippine Amusement and Gaming Corporation), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulation.
• IT and Cloud Service Providers: Third-party providers of hosting, database management, security, and other technical infrastructure services that support the operation of the ggaming platform. These providers are contractually bound to process your data only on ggaming's instructions.
• Customer Support Tools: Third-party live chat and helpdesk software providers used to deliver ggaming's customer support services. These providers process support communications on ggaming's behalf.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors who require access to your data in connection with the provision of professional services to ggaming, subject to strict confidentiality obligations.
• Law Enforcement: Philippine law enforcement agencies or courts, where ggaming is legally compelled to disclose personal data by a valid court order, subpoena, or other legal process.

All third parties with whom ggaming shares personal data are required to maintain appropriate technical and organizational security measures and to process your data only in accordance with ggaming's instructions and applicable Philippine data protection law.

ggaming uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the platform, maintain your session, and collect usage data for analytics and security purposes.

Types of cookies used by ggaming:

• Strictly Necessary Cookies: These cookies are essential for the ggaming platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting the functionality of the platform.
• Functional Cookies: These cookies remember your preferences and settings (such as your preferred language and display options) to provide a more personalized experience on ggaming.
• Analytics Cookies: These cookies collect anonymized data about how players use the ggaming platform — which pages are visited most, how long sessions last, and where users encounter errors. This data helps ggaming improve the platform over time.
• Security Cookies: These cookies help ggaming detect and prevent fraudulent activity, unauthorized account access, and other security threats.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling strictly necessary cookies will impair your ability to use the ggaming platform, including logging in to your account.

ggaming retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following retention periods apply:

When your personal data is no longer required for any of the above purposes, ggaming will securely delete or anonymize it in accordance with our internal data disposal procedures.

ggaming takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect it from unauthorized access, disclosure, alteration, loss, or destruction.

Our security measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and ggaming's servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data, including KYC documents and financial information, is stored in encrypted form on ggaming's secure servers.
• Access Controls: Access to personal data is restricted to ggaming staff and authorized third-party processors who have a legitimate need to access it. All access is logged and audited.
• Two-Factor Authentication (2FA): ggaming offers 2FA for player accounts to provide an additional layer of protection against unauthorized access.
• Regular Security Audits: ggaming's systems and security practices are subject to regular internal and third-party security audits and penetration testing.
• Incident Response Plan: ggaming maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission (NPC) within the timeframes required by RA 10173.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ggaming. To exercise any of these rights, contact our Data Protection Officer (DPO) using the details in Section 14.

ggaming will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

ggaming does not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process includes an age verification step, and all accounts are subject to KYC verification that confirms the player's date of birth.

If ggaming becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and return any funds in accordance with applicable regulations.

If you are a parent or guardian and you believe that your child under the age of 21 has registered on ggaming or provided personal data to us, please contact our Data Protection Officer immediately using the contact details in Section 14 of this Policy.

ggaming primarily stores and processes your personal data on servers located within or serving the Philippines. However, some of our third-party service providers — including KYC verification providers, cloud infrastructure providers, and customer support tool providers — may process your data in other countries.

Where your personal data is transferred outside the Philippines, ggaming ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards include:

• Data Processing Agreements: Written contracts with all third-party processors that require them to implement appropriate technical and organizational security measures and to process your data only on ggaming's documented instructions.
• Adequacy Assessments: Before transferring personal data to a third country, ggaming assesses whether that country provides an adequate level of data protection, consistent with the standards set by the National Privacy Commission (NPC) of the Philippines.
• Standard Contractual Clauses: Where an adequacy determination is not available, ggaming relies on standard contractual clauses or other approved transfer mechanisms to ensure your data remains protected.

By using the ggaming platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

ggaming reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will:

• Post the updated Policy on this page with a revised "Last Updated" date at the top;
• Display a prominent notice on the ggaming platform informing players of the update; and
• Where required by law or where the changes materially affect your rights, notify you directly via the email address registered to your ggaming account.

Your continued use of the ggaming platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should stop using the platform and may request account closure by contacting ggaming support.

We encourage you to review this Privacy Policy periodically to stay informed about how ggaming is protecting your personal data.

ggaming has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below.

If you are not satisfied with ggaming's response to your data rights request or privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

Please include your full name, registered email address, and a clear description of your request or concern when contacting our DPO to help us process your inquiry as efficiently as possible.